Library Account FAQ:

How do I control who can use my organizational account?

We offer two methods of extending access to to your students, faculty and library patrons.

  1. IP-based

    Many larger organizations including universities may prefer to subscribe using our IP-based account. With this type of account, the administrator will provide us with an IP address or range of IP addresses for the account. Once set up, any user visiting LMS from an IP address within the range associated with your account will automatically be logged in through your account.

    This option is ideal for institutions with large numbers of users and who have static IP addressing. Please note that all users accessing LMS through your IP range will be considered as a single user. Therefore, it is not possible to distinguish use from a particular student or library patron under this type of subscription plan.

  2. User sign in based

    Organizations who do not have a static IP addresses (i.e. dial-up internet users), or organizations who prefer to designate separate accounts for individuals using their master account have the option of creating a user sign in based account. With this type of account, you will create a master log in and password which will allow you to create as many sub users of your account as you wish.

    With this type of account, you could assign each of your individual users their own log in and password, create one log in and password that you give out to your patrons or set up a terminal in your library which is already logged in with the sign in your create. It's completely up to you as to how to set up your users. We do, however, recommend that you do not give out or expose your master log in information to any library patrons to prevent tampering with your account set up and details.

How do I renew my school's LMS subscription?

If you are the administrator for your school's account, you should receive renewal reminders beginning approximately two months before your account expires. These renewal reminders will contain the link to the renewal section of the Management Center. In case you don't receive this reminder, you can still access the renewal area by logging in to your account here. After logging in, you'll be able to view your renewal history there and also initiate your renewal if your account is nearing expiration.

Still have questions about renewals? Contact us!

Will my users be able to view or access information about my organization's account such as usage reports, contact information or payment details?

No, your users will only be able to see the name of your organization on the MY ACCOUNT page. All account set up and contact details are available only through our secure Management Center. Of course, it is the responsibility of the account administrator to secure this log in information.

Can I change my organizational information after I sign up?

Yes, when you sign up for an organization account, you will create an administrator log in. While your users won't be able to see or change any contact, subscription or payment information for your account, you will be able to edit these settings by logging into the Management Center for your account.

Can I see how much my users are using the service?

Yes, the Management Center for your account offers a variety of reports about usage of your account including dates files were downloaded, which titles were downloaded and more.

How much does it cost?

Since the needs of schools and libraries vary greatly, we offer several plans based on school size. See our full list of subscriptions plans here.

Can we try it before we decide to purchase a subscription?

Yes! We offer a 30 day free trial for our schools and libraries! Just sign up to create your account and your users can have full use of the site, including unlimited downloads for 30 days.

Still have questions? Contact us for assistance.